The main purpose of this research is to investigate the following research question: Did e-SCM impact positively efficiency, satisfaction, quality and performance of North American EMS industry?. This business-to-business approach not only provides the lenience of exchange in information, but also allows industries such as EMS to increase the accuracy and efficiency of business transactions processing. The changing environment of the business market, with its focus on costs, quality, flexibility and technology to meet the competitive challenges is causing major changes in inter-organizational business relationships and many manufacturers are developing closer relationships with their suppliers the application of E-Supply Chain Management Systems (e-SCM). On the side of the EMS industries, they have utilized the advent of the Internet as an advantage to promote their products well and to have a real time connection with their customers. Outsourcing is a management strategy that farms out non-core organizational activities to vendors who specialize in these activities in order to execute them more efficiently. With the reality that most companies want to reduce labour costs, many turn to outsourcing through EMS to gain advantage.
Other industries utilizing EMS include automotive, communications, medical and office equipment. Close to 60% of all products produced by EMS providers are for the computer or consumer products industries. In the 1980's, because of the rapid increase in electronic manufacturing, EMS providers stretched their services to not only provide consignment but complete turnkey services such as product design, materials management, final assembly, and in some cases, after-sale services. EMS customers provided all board designs, components and testing.
Before the 1980's, EMS were primarily utilized to reduce labour costs and to provide additional manufacturing capabilities. The Electronic Manufacturing Services (EMS) suppliers are used by many companies as a strategic way to reduce time to market, decrease costs, improve quality, and improve overall customer satisfaction. Keywords: Supply chain management, Electronic manufacturing systems, E-business, Business models, E-SCM. Several recommendations are made to overcome these challenges including employee training and re-engineering of business processes for better system integration.
The research also showed that e-supply chain management systems have many technical issues such as problems with process automation and transmission of supply chain data, e-procurement effectiveness, integration with existing systems and the monitoring of inventory systems and purchasing process. Results of the research revealed that e-supply chain management had a positive effect in the electronic manufacturing services industry as these showed that the profits of the firm increased and internal communications were improved due to the implementation of e-supply chain management. A causal and descriptive research study was conducted based on a survey applied to thirty six individuals in electronic manufacturing services firms in order to determine the impact of e-supply chain management on their key supply chain operations. Raul Valverde 1 and Raafat George Saadé 2ġ Concordia University, John Molson School of Business, Montreal, Canada, Concordia University, John Molson School of Business, Montreal, Canada, paper examines the effect of E-Supply Chain Management Systems in the North American electronics manufacturing services industry. The Effect of E-Supply Chain Management Systems in the North American Electronic Manufacturing Services Industry